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Telekom Electronic Beats

Privacy Policy

General

Deutsche Telekom AG attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.

  1. What data is recorded, how is it used, and how long is it stored?
    1. Technical characteristics: When you visit our websites, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us.The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Article 6 (1f) GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after seven days at the latest. We reserve the right to statistically analyze anonymized data records.
    2. User surveys/customer feedback with Get Feedback: These websites uses the service provided by SurveyMonkey Europe UC, 2 Shelbourne Buildings, 2nd Floor, Shelbourne Road, Ballsbridge, Dublin 4, Irland (Notice: SurveyMonkey has taken over the previous Usabilla company and its tool of the same name) for customer surveys. Website ratings and relevant feedback can be surveyed (Art. 6 (1) a GDPR). Our customers’ opinions and improvement suggestions crucially help us improve our websites. Only anonymous information is processed and there is no way of tracing the sender. Personal data or personally identifiable data is not transferred at any time. We store and analyze the data for a period of 24 months.There are two different ways of conducting the surveys:
      1. The feedback button on the website. You can use this button at any time to provide us with your feedback. No data is transferred unless you use this function.
      2. An active feedback survey can also be displayed on the website. You can reject this survey or cancel it at any time. Answers are only sent once you have completed the survey.
    3. Chatbot: If you use the chatbot (“digital assistant”) on the webpage or contact to customer service, different types of information will be transmitted to the communication platform during the automated chat (Art. 6 (1) a GDPR). This includes, for example, the questions and answers you have entered (chat history), or your customer data if you have logged in with your Deutsche Telekom login credentials. We process the collected data in the cloud-based communication system provided by our contract data processor IBM Deutschland GmbH („IBM“, Wilhelm-Fay-Strasse 30-34, 65936 Frankfurt). Any personal data, such as your name, address, telephone number or email address, will be pseudonymized before being transmitted to the contract data processor. The data will be hosted in the IBM cloud data center located in Frankfurt am Main, Germany. To further improve this service, any potentially personal data will be deleted from the data records by an anonymization service before it is used. The pseudonymized chat history will be deleted when the exchange is ended. If necessary and subject to your consent, the chatbot may wish to transfer you to our customer service text chat. Provided you are logged into your Deutsche Telekom account, this will entail the transmission of the chat history and any available customer data to the text chat.
    4. Text or video chat: If you use the text or video chat on the website to contact the Customer Services department, different types of information will be sent to the customer adviser when you initiate the chat (Art. 6 (1) a GDPR). This includes login data, customer data (telephone number, customer number and latest chat history), as well as the help topic you have selected on the web page, the versions of your browser and operating system, and similar data. The chat platform provided by the contract data processor Genesys will also regularly transmit information about the availability of the chat service. This information is used to activate or deactivate the button to start a text or video chat on the web page. We will store the start and end times of a chat (the session) for a period of 7 days. A session cookie will then be placed on the computer for the duration of the session. The cookie is deleted once the session has ended. We store the chat history for 48 hours and use it for any queries that may arise. We reserve the right to statistically analyze anonymized data records.
    5. Text messaging: If you use text messaging for contacting customer service, different types of information will be collected when you make contact for the first time (Art. 6 Abs. (1) a GDPR). This includes, for example, your mobile phone number, first and last name and the nature of your inquiry. The processing takes place via the internal chat platform of Deutsche Telekom and the contract data processor, which is Genesys. We store the session content for a maximum of 12 months and will use it for any queries that may arise. We reserve the right to statistically analyze anonymized data records.
    6. For the identity check required when entering into a contract, the video chat uses the Video Ident service provided by our contract data processor, which is Purpleview GmbH, Kampstraße 6, 44137 Dortmund, Germany (Art. 6 (1) b GDPR). The video chat and the Video Ident service will place a session cookie, which remains on the computer for the duration of the web session and is deleted once the web session has ended. We will only store data about the session, and in particular its start and end times, for a duration of 7 days. No video content is stored.
    7. Fraud prevention: To prevent fraud in our webshop, we have retained the fraud prevention services of Risk.Ident GmbH, Am Sandtorkai 50, 20457 Hamburg, Germany (Art. 6 (1) b GDPR). Risk.Ident collects and processes data on our webshop’s websites using cookies and tracking technology to ascertain the user’s device. Wherever Risk.Ident collects IP addresses, these are anonymized immediately. The data processed by Risk.Ident is stored in a fraud prevention database. We access this data as part of the ordering process for risk assessment purposes. We also transfer to Risk.Ident. data on devices which have already been used to commit (attempted) fraud. The data is not assigned to any one individual at any time.
    8. Miscellaneous: Description if / which other data, identifiers (UDiD etc.) are collected for what purposes (e.g. billing), and for how long they are stored. More information on our newsletter can be found here.
  2. Controlling data used by social-media plug-ins and links to social media platformsSome web pages may contain social media buttons (e.g. Facebook, Google, Instagram, Twitter, Pinterest, Xing or LinkedIn) you can use to recommend the services of Deutsche Telekom AG to your friends and family. To ensure you retain full control of the data, the used buttons provide direct contact between the respective social network and the visitor only once you actively click on the button (one-click solution).When the social media plug-in or link is activated by clicking on the pictogram, including when sharing content, (Art. 6 (1) a GDPR) the following data may be forwarded to the social media provider: IP address, browser information, operating system, screen resolution, installed browser plug-ins (such as Adobe Flash Player), previous web page if you followed a link (referrer), URL of the current web page etc …The next time you visit the website, the social media plug-ins are again provided in the default disabled mode, thus ensuring that no data is transferred during a repeat visit to the website.Further information on social media plug-ins and the scope and purpose of data processing by their providers, as well as additional data privacy-relevant information can be found in the data privacy information published by the respective controller and in the information on the 1-click solution.
  3. Will my usage habits be evaluated, e.g. for advertising purposes or tracking?Explanations and definitionsWe want you to enjoy using our websites and take advantage of our products and services. We have an economic interest in ensuring this is the case. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the products that interest you and so we can make our websites user-friendly. Deutsche Telekom or its contract data processors create usage profiles that comply with the legal requirements. This information cannot be traced back to you directly. The following information is intended to provide you with general information on the various purposes of processing data. The cookie message displayed when visiting our webpages gives you the opportunity to permit or reject the use of cookies. Cookies that are strictly necessary to provide the web service cannot be rejected (see explanation at 1. above).
    1. Tag management (strictly necessary): Tag management allows us to manage the use of tools on the different web pages of our web portal. A tag is set for each page to do this. The tag content determines which tools will be used for this page. Tag management is used to assure that the tools are in each individual case only used where appropriate.
    2. Market research / Reach measurement (opt-in): Reach measurement provides statistics on a website’s usage intensity and the number of users, along with comparable figures for all the connected services. Market research is designed to learn more about the target groups that use services or applications and view advertisements. Individual users are not identified at any time. Your identity is always protected.
    3. Profiles for a user-geared presentation of the web portal (opt-in):The compilation of clickstream analyses assists us in continuously improving our web pages. The clickstream corresponds to your movement on the websites. Analyzing the movement provides us with an insight into usage habits on our websites. This allows us to detect any existing structural deficiencies in our web pages and thereby improve them accordingly.
  4. Profiles for personalized recommendations (opt-in):Deutsche Telekom would like to offer you individually targeted and personalized take-action and click recommendations for special offers, services or products. This involves our service providers compiling a pseudonymous profile about the services and websites accessed by you and assigning categories to the profile. The system displays content or information that matches your profile.
    1. Required cookiesThese cookies are required to enable you to navigate through the web pages and use key functions. They support basic functions, such as order processing in the online shop and access to secured areas of the web page. They also serve the purpose of performing an anonymous analysis of user patterns, which we use to continuously develop and improve our web pages for you. The legal basis for these cookies is Article 6 (1) b GDPR respectively for third Countries Art. 49 (1) b GDPR.
      Company Purpose Storage Country
      Deutsche Telekom AG Saves the visitors preferences selected in the Cookie Box of Borlabs Cookie. 1 year Germany
    2. Analytical cookiesThese cookies help us to improve our understanding of user behavior. Analysis cookies allow for the compilation of usage and identification data by the original provider or third party providers into pseudonymous usage profiles. We use analysis cookies e.g. to determine the number of individual visitors to a web page or a service, to collect statistical data on the performance of our products and to analyze the visitors’ usage patterns and visitor interactions on the basis of anonymous and pseudonymous information. This information cannot be traced back to a person. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR..
      Company Purpose Storage Country
      Google LLC Cookie by Google used for website analytics. Generates statistical data on how the visitor uses the website. Location of storage and processing: USA. 2 years USA
    3. Marketing cookies/retargetingThese cookies and similar technologies are used to enable the display of personalized and therefore relevant marketing content.Marketing cookies are used to serve interesting web content and to measure the effectiveness of our campaigns. This happens not only in Apps or on Telekom webpages, but also on the pages of other advertising partners (third party providers). This is also called retargeting. It is used to create pseudonymous content or ad profiles, to the placement of relevant advertising on other websites and to derive insights into target groups that have viewed the ads and content. This information cannot be traced back to a person. Marketing and retargeting cookies assist us in serving you advertising content that is potentially relevant for you. By suppressing marketing cookies, you will continue to see the same number of ads, but they may be less relevant for your interests. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR.
      Company Purpose Storage Country
      Facebook Used to allow easy sharing of Electronic Beats content on Facebook. Inlcudes user statistics collected by Facebook. Location of storage and processing: USA. 2 years USA
      Twitter Used to allow easy sharing of Electronic Beats content on Twitter. Inlcudes user statistics collected by Twitter. Location of storage and processing: USA. 2 years USA
    4. Services by other companies (independent third party providers)Some of our web pages feature services of third party providers, who bear the sole responsibility for their services. When you visit one of our web pages, cookies or similar technologies may collect data and send it to third parties. Some of the data may be transmitted for Deutsche Telekom’s own purposes. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR. The scope, purpose and legal basis on which further processing is carried out for the third party’s own purposes can be found in the third party’s data privacy information. Information about these independent third party providers can be found in the following.
      1. GoogleWe use Google Maps for maps, locations and route planning on individual websites. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. By embedding Google Maps your IP address is transferred directly to Google and a cookie stored as soon as you visit this kind of website. You can obtain information and opt out at any time from data processing by Google at http://www.google.de/intl/de/policies/privacy.
      2. FacebookWe use the Facebook service Customer Audience and the Facebook pixel on our websites to optimize our advertising offering, provided you have given the relevant consent to Facebook. Further information on these Facebook services and data privacy information from Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”) can be accessed under the link https://www.facebook.com/privacy/explanation.If you use a Facebook User Account, the set Facebook cookie makes the Facebook pixel aware of this on our websites. The same cookie is used to transfer the collected usage data to Facebook for analysis and marketing purposes. You can check and/or disable directly via Facebook the way in which Facebook collects, further processes and uses this data.The Facebook pixel is a JavaScript code which transfers the following data to Facebook:
        • HTTP header information (including IP address, web browser information, page storage location, document, website URL and web browser user agent, as well as date and time of use)
        • Pixel-specific data; this includes the pixel ID and Facebook cookie data, including your Facebook ID (this data is used to link events to a certain Facebook advertising account and to assign them to a Facebook user)
        • Additional information on visiting our websites, as well as on standard- and user-defined data events.

        The aforementioned data processing only affects users that have a Facebook account or have accessed a Facebook partner page (whereby a cookie was set). The playing out of advertising on Facebook (partner) pages on the basis of the Customer Audience service does not affect any users that are not Facebook members.

        If the Facebook ID included in the Facebook cookie can be assigned to a Facebook user, Facebook assigns this user to a target group (Custom Audience) on the basis of the rules stipulated by us, provided the rules are relevant. We use the information obtained in this way to present Deutsche Telekom advertising on Facebook (partner) pages.

        If you would like to opt out from using the Facebook pixel, you can set an opt-out cookie on Facebook or disable JavaScript in your browser. Further information along with setting options for protecting your personal privacy for advertising purposes is available from the Facebook privacy guidelines at https://www.facebook.com/ads/website_custom_audiences/.

      3. Further independent third-party cookies in use on this website:
        Company Purpose Storage Country
        Bandcamp Integrating the Bandcamp audio player to allow in-line music playback. Location of storage and processing: USA. 1 year USA
        Mixcloud Used to integrate inline music playback and user statistics by Mixcloud. Location of storage and processing: UK 1 year UK
        Soundcloud Used to provide inline music playback as well as user statistics by Soundcloud. Location of storage and processing: USA. 1 year USA
        Spotify Used to provide inline music playback and user statistics by Spotify. Location of storage and processing: USA. 1 year USA
        Instagram Instagram is part of Facebook. It processes user-specific information to generate analytics and build the Facebook social graph. Location of storage and processing: USA. 2 years USA
        OpenStreetMap Used to unblock OpenStreetMap content. Location of storage and processing: USA 1 year USA
        Twitter We use Twitter to integrate tweets into our website. Twitter collects user-specific analytics data and creates user profiles. Location of storage and processing: USA. 2 years USA
        Vimeo Vimeo allows embedding of video files. Vimeo tracks user data and creates user profiles. Location of storage and processing: USA. 1 year USA
        YouTube YouTube is part of Google. It allows embedding of video files. Vimeo tracks user data and creates user profiles. Location of storage and processing: USA. 2 years USA
  5. Where can I find the information that is important to me?

    This data privacy information provides an overview of the items which apply to Deutsche Telekom processing your data in this web portal.Further information, including information on data protection in general and in specific products,
    is available at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.com/en/deutsche-telekom/privacy-policy-1744.

  6. Who is responsible for data processing?

    Who should I contact if I have any queries regarding data privacy at Deutsche Telekom?

    Deutsche Telekom AG acts as the data controller. If you have any queries, please contact our Customer Services department or the Global Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, datenschutz@telekom.de.

  7. What rights do I have?

    You have the right

    1. To request information on the categories of personal data concerned, the purposes of the processing, any recipients of the data, and the envisaged storage period (Art. 15 GDPR);
    2. To request that incorrect or incomplete data be rectified or supplemented (Article 16 GDPR);
    3. To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
    4. To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Article 21 (1) GDPR);
    5. To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or object according to (d) above;
    6. To demand, under certain circumstances, the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
    7. To data portability, i.e., you can receive the data that you provided to us in a commonly used and machine-readable format such as CSV, and can, where necessary, transfer the data to others (Art. 20 GDPR);
    8. to file a complaint about the data processing with the responsible supervisory authority (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen)).
  8. Who does Deutsche Telekom AG pass my data on to?

    To processors, i.e., companies we engage to process data within the legally defined scope, Article 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, and printing.To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you order services of these partners from us, if you consent to the involvement of the partner, or if we involve the partner on the basis of legal permission.Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to a state authority that requests it.

  9. Where is my data processed?

    Your data will be processed in Germany and other European countries. If, in exceptional cases, your data is processed in countries outside the European Union (in so-called third countries), this will take place

    1. if you have expressly consented to this (Article 49 (1) a GDPR). (In most countries outside the EU, the level of data protection does not meet EU standards. This concerns in particular comprehensive monitoring and control rights of state authorities, e. g. in the USA, which disproportionately interfere with the data protection of European citizens,
    2. or to the extent necessary for our service provision to you (Article 49 (1) b GDPR),
    3. or to the extent required by law (Article 49 (1) c GDPR).
    4. Furthermore, your data will only be processed in third countries if certain measures ensure a suitable level of data protection (e.g., EU Commission’s adequacy decision or suitable guarantees, Art. 44 et seq. GDPR).

© Deutsche Telekom AG – January 2021